Comment mesurez-vous l’expérience client et employé ? Est-ce vraiment une priorité pour vous ? Je vous propose de prendre le temps de faire une bonne évaluation de votre entreprise, de votre image de marque ainsi que de l’importance que vous accordez autant à vos clients que vos employés. Avec toute la concurrence qui existe sur le marché, il faut être attentif aux attentes concernant l’excellence du service ainsi que la personnalisation de l’expérience utilisateur-client. Il devient essentiel de vous poser les bonnes questions et de savoir revoir vos priorités à ce sujet. Si vous cherchez à vous démarquer, à avoir une meilleure renommée, être reconnu et que l’on pense à votre entreprise, se
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